Customer Care

Contact

MY HABITAT
products@myhabitatdesign.com

IG. @myhabitatdesign

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Customize every facet of your stone furniture —shape, stone type, dimensions, details, and finish—to match your vision perfectly.


Are you a designer? Apply for our Trade Program.  

The ultimate trade resource I longed for! Customize every facet of your stone furniture —shape, stone type, dimensions, details, and finish—to seamlessly match your project's vision.


Products

Our pieces are designed to last a lifetime but they will need a little love from time to time. We suggest cleaning surfaces with warm soapy water. Over time your piece will age with beauty as our products are made from natural stone.

Care and Maintenance Tips

+ Clean up any spills right away.
+ Wipe down acidic substances like wine, coffee, fruit juice, and sauce immediately with a soft, dry cloth. You must be especially careful to clean up quickly since acids can etch or dull the stone.
+ Wipe after every use with a clean, damp cloth. A very small amount of natural dishwashing liquid may be used if necessary.
+ Avoid the use of harsh chemicals or abrasive cleaning materials.
+ Use placemats under hot items and coasters under beverages to prevent marks and stains.

If you decide you want additional protection for the table our recommended sealant below:

EU Customers
USA Customers

At this stage we are not sending out samples. To view the specific stone for your order, we can provide slab or block images upon request.

Due to the nature of the products MY HABITAT is online only. We do keep a library of images that can be quite useful.  Please get in touch and we can provide as much information as possible for you to make an informed decision before purchasing.

Orders

The best way to purchase pieces in the Permanent Collection is to purchase through our webshop - please select your desired dimension, material and finish from the drop down menus. As you click on the options, the price changes accordingly.

If you are interested in a custom piece please send us an email at products@myhabitatdesign.com with your inquiry, including your location, and we’ll get back to you straight away.

Our lead time is 3-10 weeks depending on the piece. Please check individual product pages for more information.

If you require a piece sooner than our current lead-times we may be able to assist. Please contact us here.

Yes! For both trade and wholesale requests and enquiries contact us here.

Our made-to-order approach offers you the freedom to design something uniquely yours. Customize the shape, stone selection, dimensions, details, and finish of any of our table designs. OR If you have a design in mind or would like to talk about options, please get in touch.


Shipping & Returns

Each piece is securely packed in a fumigated wood crate.

Yes, If you are purchasing from a country outside Europe whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the transport service, which then pays your government.

To calculate the expected cost, use the link below and enter 68029100 as the harmonized code for Marble, Travertine And Alabaster.

simplyduty.com/import-calculator.

Please email products@myhabitatdesign.com within 24 hours of delivery to inform us of any damages. If you are unable to open the crate upon arrival please sign 'accepted upon inspection' 

When contacting the studio with a report of broken goods, please send a photo of the condition the piece arrived in, in its packaging, and any evidence of mishandling by the carrier so that we have it for insurance purposes. Insurance claims must be submitted within 48 hours therefore we may have to decline should you fail to inform us in time.

Yes, we regularly ship our items worldwide, and work with components compatible for your country.

Because of the hand-made nature of our pieces, we are unable to accept returns. Please choose carefully as we do not provide refunds if you simply change your mind or make a wrong decision.

Terms & Conditions

We take immense pride in delivering the highest quality stone and craftsmanship with every piece. The natural beauty of stone means each item will vary in color and pattern, and that’s part of its unique charm. Depending on the stone, website images serve as a guide only; to view the specific stone for your order, we can provide slab images upon request. Each piece is unique—no two are alike, reflecting the inherent beauty of natural stone. Please see below terms and conditions - Terms must be accepted or orders will not be processed.

Read full Terms & Conditions